AI + Humans. Perfect Balance.
Get the best of both worlds: AI handles 80% of calls instantly, while trained human agents step in for complex issues. 24/7 coverage, enterprise-grade reliability.
How the Hybrid Model Works
Intelligent routing ensures every customer gets the right level of support.
AI First Line
AI handles 80% of inquiries instantly - FAQs, bookings, and routine requests.
Human Backup
Complex issues seamlessly escalate to your team or our agents with full context.
24/7 Coverage
AI works around the clock. Humans available during extended hours.
Quality Assured
All interactions monitored and optimized for consistent customer experience.
The Customer Journey
Customer Calls
Incoming call is answered instantly by AI - no hold time, no waiting.
AI Handles or Escalates
AI resolves routine requests or intelligently routes to humans when needed.
Human Takes Over
If escalated, human agent receives full context and conversation history.
Resolution & Learning
Issue resolved, and AI learns from the interaction to improve over time.
Perfect For
After-Hours Support
AI handles nights and weekends, humans available for urgent escalations.
Peak Volume Handling
AI absorbs call spikes while humans focus on complex issues.
Multilingual Support
AI speaks 35+ languages, humans handle nuanced cultural requests.
Sales Qualification
AI qualifies leads, humans close deals with warm handoffs.
Why Go Hybrid?
"The hybrid model gave us the perfect balance. AI handles the routine, our team handles the exceptions. We cut costs by 50% while improving satisfaction."
Enterprise-Ready Pricing
Hybrid Call Center is available as an add-on to any AI Receptionist plan, or as a standalone solution for enterprise clients.
Ready for Enterprise-Grade Support?
Talk to our team about implementing a hybrid solution for your business.